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Policies

Return Policy

Return Policy

If a return becomes necessary, we ask that you follow this Return Policy. It is in place not only to ensure that you receive the appropriate credit, but to ensure that our product supply remains safe for all customers.

General Policy

In A Nutshell accepts returns made within 7 days of delivery which are unopened, in saleable condition and have been properly stored.

All product must be returned in the original packaging.
You will need the information in the upper left hand corner of the 2 x 4 white label
affixed to the product packaging. We affix each item with this label upon delivery
as part of our inventory control program.
Pre-authorization is mandatory and should be obtained by calling or faxing our office ASAP after receiving the product. In A NutshellÕs office ce staff will generate a written Return Merchandise Authorization (RMA) which must accompany the returned product in order for customers to obtain a credit. Our delivery personnel are not able to grant authorization. This policy is stated on each invoice. For returns after 7 days, we may authorize or deny a return at our discretion. Factors may include but are not limited to the length of time the product has been out of our possession, the condition of the product and/or packaging at the time of the return, the conditions under which the product has been stored and the reason for returning the product.

Customers are responsible for any freight cost necessary to return the product, unless the product proves to be inconsistent with product specifications upon delivery or was delivered as a result of an In A Nutshell error. We will gladly pick up any authorized return product at the time of your next delivery.

In A Nutshell may charge a 20% restock fee for product approved for return after 7 days. All custom packed items, such as spices, have a mandatory 20% restocking fee regardless of the return date.

All Special Order items have a NO RETURN policy.

A store credit will be issued for approved RMAs only after an inspection by authorized staff members. The credit will be associated with the original invoice, but have its own reference number. If the credit is not used after 12 months, a refund may be issued.

A Note About Storage

The most common reason for In A Nutshell to reject a return is improper storage. In general, constant temperatures under 65˚F with low humidity are adequate for storage of most nuts and dried fruits to be used within a month or so. A cold storage walk-in is ideal and will significantly extend your product’s shelf life.

However - it is imperative that all products be stored tightly sealed and in constant temperatures no matter your storage area type! This guards against problems such as insects and other pests, dehydration, re-hydration, bacteria and odor migration as well as many others. Click to view more specific storage guidelines.

If you have any questions regarding this policy, please contact us.

Thank you!

IN A NUTSHELL | Wholesale Specialty Foods
1437 Doolittle Drive Business Center
San Leandro, CA 94577
888.NUTS.2.YOU | 510.638.8835 fax